FAQ

Cancellation Policy In the event that you need to cancel your reservation for any reason (inclement weather, illness, etc.) Backyard Vibes N Ent policy is that you notified us 48 hours before the reservation. All deposits are non-refundable however we offer up to 6 month for rescheduling. 

  

Q: Do you offer discounts for renting multiple equipment?

A: Yes we do! Please submit a quote online or give us a call. If you have promo code be sure to add that into comment section.

 Q: Are your inflatables safe and clean?

A: Yes, Backyard Vibes N Ent is dedicated to providing a safe and clean play system according to CDC guidelines. Additional sanitizing are subjected before and after each booking.

 Q: How many children can use the inflatable safely?

A: Most of our inflatables accommodate anywhere from 5 to 8 occupants at a time.

Q: What about inclement weather?

A: We are continuously monitoring the weather. Weather alerts and updates will be sent to customers email. Please call or email 48 hours before your reservation if you feel you need to cancel due weather. 

Q: How can I make a reservation?

A: Give us a call (757)-944-9425 or email us contact@backyardvibesnent.com

 Q: How far in advance do I need to reserve?

A: We suggest 7 to 30 day notice for availability and reserve date. We are always happy to accommodate last minute bookings (within 72 hours) additional fee may apply.

 Q: Is there a deposit required?

A: We do require a deposit to complete and secure reservation.

Q: Do you deliver to my area?

A: We deliver to all of Hampton Roads. We accommodate cities outside of Hampton Roads area with minimum 30 day notice.

Q: Can you set up on my driveway?

A: Yes.

Q: What type of surface do you need to set up on?

A: We can set up on grass, gravel, or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.

   

Q: Can I keep the equipment overnight?

A: Yes we do offer overnight rentals additional fee may apply. Backyard Vibes N Ent  reserves the right to deny this service if deemed necessary. Backyard Vibes N Ent also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.

 

If you have questions that are not mentioned here,

Please contact us through email contact@backyardvibesnent.com , on our website or give us a call (757)944-9425 and we will be happy to assist you!

**PLEASE ALLOW 24-48 HOURS FOR A RESPONSE **